F.A.Q Frank And Oak
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- General Questions
- Liquidation sale
- Orders, Returns, and Exchanges
- Gift cards and Loyalty points
- Shipping and Delivery
- Outerwear Warranty and Customer Support
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General Questions
Frank And Oak is currently undergoing liquidation, which means our retail stores will be closing permanently, and our remaining inventory is being sold at final markdown prices. During this period, all sales are final, and certain services, such as returns and warranties, may be impacted.
We want to reassure you that we remain committed to fulfilling and shipping all online orders placed during the liquidation period.
For more details on how this affects your purchases, please refer to the sections below.
Frank And Oak stores will remain open during the liquidation sale period. As part of the ongoing process, stores will begin to close in the coming weeks.
We recommend visiting your local store soon, as closures will vary by location and inventory is limited.
Our website will continue to operate during liquidation. However, availability may be limited, and all purchases are FINAL SALE.
Liquidation sale
Yes, the liquidation sale is available both online and in stores. However, prices may vary across what is available online and in stores, and there will be no price adjustments or price matching during the liquidation sale.
Yes! During the liquidation sale, customers can still redeem Frank’s Club Rewards discounts and other eligible promo codes at checkout. Just a heads-up: only one discount can be applied per order.
Yes. All items purchased during liquidation are final sale and cannot be returned or exchanged. We encourage customers to carefully review their selections before completing their purchase as no exceptions will be made.
Some stores may receive additional inventory depending on stock availability. However, we cannot guarantee restocks for all locations.
To check current availability at a specific store, you can use the "Pick Up In Store" option on our website, which displays real-time inventory by location.
No. We do not offer price adjustments or price matching on prior purchases. This includes items purchased before April 2nd, 2025 and price differences across online and in store.
Orders, Returns, and Exchanges
Yes. Eligible items purchased on or prior to April 1, 2025 can still be returned in accordance with the return policy in effect at the time of purchase.
Returns mailed back before April 30, 2025 are guaranteed to be processed, as long as the items returned meet all conditions for return.
If you live near one of our store locations, you can also return your eligible items in store. We recommend visiting your local store soon, as closures will vary by location.
No. All items purchased after April 2nd, 2025 are final sale, with no exceptions.
We will continue to process and refund eligible returns for items purchased before April 2, 2025, in accordance with our standard return policy.
Returns mailed back before April 30, 2025 are guaranteed to be processed, as long as the items returned meet all conditions for return.
Yes, we continue to actively fulfill and ship all online orders. However, due to increased demand, processing delays may occur during the liquidation period.
Our current fulfillment time is 3 to 5 business days.
Gift cards and Loyalty points
Gift cards remain valid and can be used for purchases during the liquidation sale. However, once liquidation is complete and our stores close, unused gift card balances will no longer be redeemable.
Yes, customers will be able to redeem their Frank’s Club points until further notice. However, no new points will be earned on purchases.
No. As of March 31st, the Frank’s Club loyalty program has been discontinued, and points will no longer be earned on purchases.
Shipping and Delivery
Yes, any pending orders will still be shipped. Please note that due to a high volume of orders, fulfillment times may be longer than usual.
Our current fulfillment time is 3 to 5 business days.
You will receive an email confirmation with tracking details once your order is on its way. We appreciate your patience!
We expect to experience fulfillment and shipping delays during the liquidation due to the very high volume of orders.
Our current fulfillment time is 3 to 5 business days.
Once your order is fulfilled, you will receive an email confirmation with a tracking link so that you may monitor the shipment.
If you received an incorrect, damaged, or incomplete order, please contact us immediately. We will do our best to assist you, but resolutions will be subject to available stock.
Outerwear Warranty and Customer Support
We are no longer able to honour the 5-year limited warranty on outerwear. As part of the liquidation process, all warranty services have been discontinued.
Due to the brand’s liquidation, all warranty services have been discontinued. This means we’re unable to accept any new claims, including for outerwear purchased before the sale.
Our customer support team will remain available until the end of May 2025.
Our Customer Support team can be reached via our our contact form.
Please note that response times may be longer than usual due to high inquiry volumes during liquidation.
For US customers
Need Help?
Our Member Services team is online daily.
/ Contact Form
